Refund policy

Returns, Exchanges & Alterations Policy

As a handmade brand, each piece is carefully crafted with time, attention, and individuality. For this reason, we do not offer refunds.

Exchanges

We are happy to offer exchanges if your item is unsuitable. To be eligible:

• You must request an exchange within 7 days of receiving your order
• The item must be unworn, unused, and in its original condition

Customers are responsible for return shipping costs unless the item is faulty.

Alterations

We understand that fit is important. If your item requires adjustments, we offer alterations where possible:

• Requests must be made within 7 days of delivery
• Alterations are subject to review and may incur a small fee depending on the changes required

Faulty Items

If you receive an item that is damaged or faulty, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue as quickly as possible.

Important Notes

• As each piece is handmade, slight variations may occur—this is part of the uniqueness of your garment
• Custom or made-to-measure orders may not be eligible for exchange unless faulty